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The Urban Outfitters Debacle

Aside from hyping a product to unfathomable heights in order to sell it and profit, what is the most important thing about maintaining a good retail presence?  Customer service, consistency and delivering on your word.  You need to maintain a sense of symbiosis with your customer base and not, ya know, piss them off to the point that they never want to use your services again, right?

Well, let’s just say Urban Outfitters, who had been hyping the shit out of the fact that they would begin selling the much sought after, beyond elusive NES Classic Mini Edition for weeks, broke all of those rules and spit in their customer’s faces just to add insult to injury and they are getting their asses handed to them for it.

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